CEO Speaks, Sage Advice During Turbulent Times,

CEO Speaks, Sage Advice During Turbulent Times,
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Monday, July 27, 2009

Telephone Repair for Out of Service Condition

July 16th a thunderstorm rolled into town. As the rain came down the telephone began to ring, one ring, hang up, one ring, hand up, one ring, hang up. No one was touching the phone. A neighbor was attempting to call to see if we were having the same problem she was experiencing. Reporting the trouble promptly I was informed it would be fixed July 24. Sure enough July 24 I received a call on my cell phone. The repairman insisted the line had a short and the short was inside the structure. I was informed to call again so a repairman could be dispatched to fix the short inside the house.

Inside repairs cost more but not sure that was the repairman's motive, probably just incompetence. Upon returning to town July 26th, Sunday evening a call came through on the land line. The transmission was clear on the line. Today, we have static so bad the telephone line is useless.

Maybe all the competent telephone repairmen have been laid off? Maybe this company needs to make another acquisition or merger to gain competence in the repair department? Maybe they'll give us a $10 credit like we received when the telephone was out in August 08 for 18 days? All this time the DSL is working fine.

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