Another CEO mentioned a friend out of service because a T1 wasn't connected. Come on vendors the small may not be important to you but you impact their business, their revenue bad enough and long enough and your little customer base will go play in another sandbox. The big boys may own all the infrastructure but poor customer service will bite back. This world is about social responsibility not the opposite.
Small business, technology and bandwidth will change the needs so much in the next 10years infrastructure may never be totally without demand but this wireless age and the brains behind inventions will threaten the very core of existing telecom companies. Small business with the on-slot of entrepreneurs will impact especially if ill treatment by vendors continues.
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