Communicating in English

Recently after having to replace the harddrive I've been limping along with the gig file thumbdrive. Finally having the time to call the computer fix-it place I was told by another geek I needed to reinstall the original program which I did for 1 and one half hour including on-line updates. This was the first time I had been told to reinstall the original and it did not work as the geek said. Now if I pay for service could I also have a little communication, in English, on how and what needs to happen next. Not sure who wrote the rules on communication but a few people need to read them or pass them out with computer science degrees.