So many companies ask IT departments to handle telephony including the telephone bills. The difference between, although a close handshake exist, is a mile wide. IT people are smart, great at IT stuff but they are not telephony people.
Do they understand the corporate strategy? Are they involved with marketing plans? Is applications for departments part of the job description of IT personnel? I think not. Are telephone bill interruptation part of their skill set? NOT! Allow IT to do the jobs they know and not the burden of decipher-ship. Sorry, that's an Ina word.
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