Billing Errors

Telephone companies are notorious for billing errors. The industry standard says 80% of bills have errors. One associate found 250K a year for two separate companies in two separate industries. That's over a cool million in four years. Who can fix the errors? It's not the company called a vendor. Why would a vendor fix an incorrect bill. They're making revenue from their errors. The bigger the monthly bill, the bigger the error and error percentage. Knowing the how to fix is the critical part and the first part is understanding something as simple as faulty communication.