Voice over IP or VOIP may make sense in some cases but not every case. When testing this choice of access for your business try calling a VOIP referral. How do they sound? Can you hear crisp conversation? Do they sound like they are in a tunnel?
One of the best ways to check for technology is to make sure you understand what customers are going to experience. I always smile when I hear about large companies being awarded a kudo for customer service knowing full well their customer service stinks. If sound quality is an issue how does that stack up with customer service?
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