Voice Response Unit

Ok, I'm harping on VRU technology. Why? Not all are created equal. There is a huge reason to use a VRU, including saving reception/administrative time or not having a dedicated telephone attendent. Not all offices can afford this expensive. The suggestion is just realize how the proposed unit work upon installation. Twice in the last few months I've been locked out of a company because of the way the VRU works.
Clients disappear, customers are forlorn, customer service is not working, hang ups happen but most important, customer leave! Buyer beware.